Privacy Policy

Information We Collect

When you create an account, place an order, or reach out to us, we collect the details needed to serve you properly:

• Contact details — name, phone number, email address and delivery address.
• Order information — the pieces you purchase, order value and payment method selected at checkout.
• Device & browsing data — IP address, browser type and pages viewed, collected automatically as you use our store.
• Communication — messages you send us via email, WhatsApp or our contact form.

How We Use It

Your information allows us to run Zaveri Studio the way a fine jewellery house should:

• Processing and delivering your orders, including customisation requests.
• Sending order confirmations, shipping updates and receipts.
• Responding to enquiries about our moissanite collections, care and warranty.
• Improving our store, catalogue and the overall shopping experience.
• Sharing offers or new arrivals with you, only if you have opted in.

Cookies & Tracking

Our store, built on Shopify, uses cookies and similar technologies to remember your cart, keep you signed in, and understand how our collections are browsed. We may also use analytics and advertising pixels (such as Meta and Google) to measure the performance of our campaigns. You can control or disable cookies through your browser settings at any time; some features of the store may not function as intended if you do.

Sharing With Third Parties

We do not sell your personal information. We share it only where necessary to fulfil your order and run our business:

• Shopify, our e-commerce platform, which securely hosts our store and your order data.
• Payment gateways used at checkout, to process your payment securely.
• Courier partners across Pakistan, to deliver your jewellery to your doorstep.
• Marketing & analytics providers, only where you have consented to receive communications.

Data Security

Every order and payment on Zaveri Studio is processed over an encrypted, SSL-secured connection. Access to your personal information is limited to team members who need it to serve you, and we retain your data only for as long as necessary to fulfil orders, meet legal obligations and maintain our records.

Your Rights & Choices

You may, at any time:

• Request a copy of the personal information we hold about you.
• Ask us to correct or update inaccurate details.
• Request deletion of your data, subject to our order and legal record-keeping requirements.
• Unsubscribe from marketing emails using the link provided in every email we send.

To exercise any of these rights, simply write to us at the email address below.

Changes To This Policy

As Zaveri Studio grows, this policy may be updated from time to time to reflect changes in our practices or the law. Any revisions will be posted on this page, and we encourage you to review it periodically.